Every retreat on Retreator clearly states its cancellation policy before you book. Here is how each tier works so you know exactly where you stand. Every percentage below applies to the deposit you pay Retreator, which is the only money we hold. The balance you settle directly with your host is not covered here.
Retreator uses four standard policy tiers. The policy for each retreat is shown on the listing and confirmed at checkout.
Most Flexible
Free Cancellation
The most guest-friendly option. Cancel for any reason and get your full deposit back, at any time before the retreat starts.
100% of your deposit back: any time before the start date.
No cancellation fee within that window.
Popular
Flexible
A balanced option. Your full deposit back if you cancel a week or more in advance, half of it after that.
100% of your deposit back: 7 or more days before the start date.
50% of your deposit back: less than 7 days before the start date.
Standard
Moderate
For retreats with higher fixed costs. Your full deposit back two weeks or more in advance, half of it up to a week before, nothing after that.
100% of your deposit back: 14 or more days before the start date.
50% of your deposit back: 7 to 13 days before the start date.
No refund: less than 7 days before the start date.
Non-refundable
Strict
For retreats whose costs are committed as soon as you book. The deposit is not returned if you cancel.
No refund: any time before the start date.
How Cancellations Work
To cancel a booking, log into your Retreator account and go to your bookings. Select the booking you wish to cancel and follow the cancellation steps. The refund amount is calculated automatically based on the policy tier and today's date.
Once confirmed, refunds are processed within 5 to 10 business days. The time for funds to appear in your account depends on your bank or payment provider.
Changing Your Dates Instead of Cancelling
If your plans have changed but you still want to attend, a date change may be possible. Contact support@retreator.com as early as possible. Many hosts accommodate date transfers when requested well in advance, even for retreats under a Moderate policy.
If the Host Cancels
If a retreat host cancels your confirmed booking, you receive a full refund regardless of the policy tier on the listing. Retreator will also assist you in finding an alternative retreat that matches your original dates and goals.
Frequently Asked Questions
Yes, within the full-refund window for your retreat's policy. For Free Cancellation retreats that window is any time before the start date. For Flexible retreats, cancelling 7 or more days before the start date earns a full refund. For Moderate retreats, the full-refund window is 14 or more days before the start date.
If you cancel in the partial-refund window you receive 50% of the booking value. Outside that window, no refund is issued. The exact dates for each tier are shown on your booking confirmation.
Date changes depend on the host's availability and their willingness to accommodate. Contact support@retreator.com as early as possible. Many hosts agree to date transfers when requested well in advance.
If a host cancels your confirmed booking, you receive a full refund regardless of the policy tier. Retreator also helps you find an alternative retreat.
Refunds are processed within 5 to 10 business days after the cancellation is confirmed. The time for funds to appear in your account depends on your bank or payment provider.
If your travel dates are not firm, look for Free Cancellation or Flexible retreats. If your dates are confirmed and you are comfortable committing, Moderate-policy retreats often offer stronger programs at competitive prices because hosts can plan with greater certainty.
Questions About Your Booking?
If you need help with a cancellation, date change, or anything else, our team is here.