Every retreat on Retreator clearly states its cancellation policy before you book. Here is how each tier works so you know exactly where you stand.
Retreator uses three standard policy tiers. The policy for each retreat is shown on the listing and confirmed at checkout.
Most Flexible
Free Cancellation
The most guest-friendly option. Cancel for any reason and receive a full refund, right up to the day before the retreat starts.
Full refund up to 24 hours before the retreat starts.
No cancellation fee within that window.
Popular
Flexible
A balanced option. Full refund if you cancel two weeks or more in advance. Partial refund in the final week before the start date.
Full refund: 14 or more days before start.
50% refund: 7 to 13 days before start.
No refund: fewer than 7 days before start.
Standard
Moderate
For retreats with higher fixed costs. Full refund a month or more in advance. Partial refund within the 15 to 29 day window.
Full refund: 30 or more days before start.
50% refund: 15 to 29 days before start.
No refund: fewer than 15 days before start.
How Cancellations Work
To cancel a booking, log into your Retreator account and go to your bookings. Select the booking you wish to cancel and follow the cancellation steps. The refund amount is calculated automatically based on the policy tier and today's date.
Once confirmed, refunds are processed within 5 to 10 business days. The time for funds to appear in your account depends on your bank or payment provider.
Changing Your Dates Instead of Cancelling
If your plans have changed but you still want to attend, a date change may be possible. Contact support@retreator.com as early as possible. Many hosts accommodate date transfers when requested well in advance, even for retreats under a Moderate policy.
If the Host Cancels
If a retreat host cancels your confirmed booking, you receive a full refund regardless of the policy tier on the listing. Retreator will also assist you in finding an alternative retreat that matches your original dates and goals.
Frequently Asked Questions
Yes, within the full-refund window for your retreat's policy. For Free Cancellation retreats that window extends up to 24 hours before the start date. For Flexible retreats, cancelling 14 or more days before the start date earns a full refund. For Moderate retreats, the full-refund window is 30 or more days before the start date.
If you cancel in the partial-refund window you receive 50% of the booking value. Outside that window, no refund is issued. The exact dates for each tier are shown on your booking confirmation.
Date changes depend on the host's availability and their willingness to accommodate. Contact support@retreator.com as early as possible. Many hosts agree to date transfers when requested well in advance.
If a host cancels your confirmed booking, you receive a full refund regardless of the policy tier. Retreator also helps you find an alternative retreat.
Refunds are processed within 5 to 10 business days after the cancellation is confirmed. The time for funds to appear in your account depends on your bank or payment provider.
If your travel dates are not firm, look for Free Cancellation or Flexible retreats. If your dates are confirmed and you are comfortable committing, Moderate-policy retreats often offer stronger programs at competitive prices because hosts can plan with greater certainty.
Questions About Your Booking?
If you need help with a cancellation, date change, or anything else, our team is here.